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Vonage

Vonage
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Vonage Review


Vonage has created a tool that prompts callers to select a few options from a phone menu. Once a caller dials into a company number, an automated record plays and informs the caller how to reach a desired extension. The extension numbers and the recordings can be updated from the administration portal in the settings page. The tool gives a company ability to create multiple virtual receptionists and scheduled to specific times. For example, one can set up a virtual receptionist for holidays or non- business hours. This ensures that there are no calls that get unattended at anytime whether on a holiday, working hours or past the business hours.

 

Integration and Features

The virtual assistant is flexible to allow a live receptionist answer to customer call during business hours before any automated greetings and plays the menu. It is also possible to customize the virtual receptionist to forward calls to a certain extension, record and upload custom greeting for the company and have it played continuously or as the virtual assistant dials the particular extension.

 

In the phone menu, callers are given an option to enter an extension number of the person they would like to talk to and the call is transferred directly to that number. If the callers do not have the particular extension, the administrator can build a dial by name directory which callers can use to find their intended person or department. It is still possible to keep some of the extensions private by disabling this feature.

 

For one time events, the virtual receptionist offers the administrator to use a manual schedule override to temporary change how it works. For example, one can set a time period where all calls are routed to a certain number or a separate greeting notifying callers that the business has closed. After the set time period, the virtual receptionist reverts back to the earlier configuration. Finally, it offers the administrator an option to update settings remotely if he or she cannot get to the office. One simply logs to the admin portal on the virtual receptionist page and makes the changes he or she wishes to have.

 

The good

  • Virtual Receptionist gives a small business a more professional outlook when it comes to phone presence.
  • At a fraction of the cost, a business can get the benefits of a full time receptionist.
  • The company does not need to buy an auto attendant phone system or invest in very expensive hardware.
  • It gives the company the ability to network phones of a mobile workforce. These could be sales reps and field tech or other staff that work out of the office.
  • It is also possible to give work from home employees and telecommuting staff business class functionality on their home phones.
  • The tool does not require any additional software, internet connection or any VOIP capability. Furthermore, Virtual Attendant does work with any types of phone system, devices and carriers.
  • The service is a month to month service and one can cancel it at any time with any legal repercussions.

 

The bad

  • The auto attendant service is free to install but charges .03 for both inbound and outbound calls. It may be an expensive option for companies that call or receive calls for more than twenty minutes. For example, a telemarketing or a business outsourcing firm.
  • The firm still needs to have a functioning telephone system. If a firm is setting up a new office, it would be better to have a system with auto attendant feature rather than buy the service.
  • The online interface is sometimes slow and confusing. Like any other service it at times fails and this is detrimental to the business.

 

The bottom line

The Vonage Virtual Receptionist is a great tool is a great tool for small businesses who would like to have a strong and professional phone presence. The ability to interconnect mobile phones amongst the sales and tech force enables a firm to be mobile and work from anywhere without sacrificing the quality of service. The 24/7 phone presence is also a great tool to get every other client that has been brought from other marketing efforts such as e-commerce, social media marketing and other efforts.

Vonage, reviewed by Virtual Receptionist on 2014-06-07T21:05:37+00:00 rating 1.5 out of 10

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