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Laser Answering

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Laser Answering Review


What is Laser Answering Answering Service?

Laser Answering has been in the answering business service since 1981. Though, back then, the founder, Mr. H.E Allen, started Laser Answering as a solution for his oilfield business. His brother-in-law, Ken Dobbs helped him transform this company to a professional one over the years. However, during 2008, Laser Answering was sold to Lockard and White, a company that’s dedicated to telecommunications system designs.

Laser Answering Answering Service offers the essential tools needed to help a business succeed. They’re here to provide the best solutions as they understand how crucial every call is. Every customer is treated with respect and courtesy. Likewise, the staff is always friendly and helpful, offering advice to aid their clients in finding the ideal service when it comes to their business needs.

Live Answering Service

Laser Answering is very professional, yet friendly that the live agents are available 24/7 just to assist your clients. It works in a way where your phone would be answered with a customized message, and your customers will then be redirected to a live representative for further assistance.

Virtual Receptionist

The service provides virtual receptionists with an appearance of “professional in-office assistant” for a very affordable price. Their agents would answer your incoming calls and screen the calls depending on your needs. In case you’re not available, the message would be relayed to you through fax, email, or SMS.

Voicemail with Operator Revert

Incoming callers would be greeted with a personalized voicemail. You have an option to record it yourself or have Laser Answering to record it for you. This will give the general information about your business, such as office hours, address, and what you offer. Furthermore, the callers have the option to leave a message on the voicemail, make a call again during office hours, or press a number so that they’ll be redirected to a live agent for immediate assistance.

Email or Fax Delivery

Laser Answering offers the assistance of emailing or faxing the messages straight to you. Emails could be sent in a single address, or to a group of emails.

Message Sent to Voicemail, SMS, or Pager

In case you’re not available, Laser Answering would take the message and just send it to you via voicemail. Likewise, you could also receive the message via SMS from Laser Answering. This would allow you to save time from calling up just to get your message. Lastly, depending on your preference, you could receive the messages through your pager. Likewise, they could also page you the number of the caller so you could speak with them whenever you’re available.

Patching

For emergency situations and the caller must speak with you right away, Laser Answering agents could “patch” the caller directly to your mobile. Through this, you don’t need to worry about returning the call or your number being visible on the caller ID of your client.

Employee Check In

You could track your employees with the help of this service. It works in a way where your employees must call Laser Answering and the agents would take note of the time and date of their arrival.

Custom Scripting

The answer phrase could be customized depending on your specifications. Laser Answering could work on a script that will let you deliver your business requirements naturally in the call handling process.

Customized Greeting

Every call would be answered within 4 rings. However, in the event that they’re unable to, there will be a customized greeting answer while the caller is placed on hold for a brief period of time. You could also send a wav.file of a greeting that you prefer to use.

Appointment Scheduling and Reminders

The agents of Laser Answering could call your customers or patients and remind or confirm their appointment schedules with you.

Customer Services

In case that you need a temporary service or you have a special project where you need assistance, Laser Answering would be willing to help you.

Final Thoughts

Overall, Laser Answering is dedicated in giving you the best when it comes to your answering needs. They will answer your calls in a friendly and professional manner whenever you’re not around to receive these calls. Their service is available 24/7 so you don’t need to worry about missing a call again.

Lastly, they’ll provide you with the best solutions available and would treat your callers with professionalism, respect, and courtesy. With Laser Answering, rest assured that your company is in good hands.

Laser Answering, reviewed by Virtual Receptionist on 2015-02-26T22:04:32+00:00 rating 6.4 out of 10

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