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DaVinci Virtual

DaVinci Virtual
Good: Flexible, Quality Service, Well Trained Receptionists
Bad: Steep Overages, Required 30 Day Notice on Cancelation
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Out of 3 User Ratings
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Rating: 1.0/10 (3 votes cast)

DaVinci Virtual Review


The Good

 

DaVinci Virtual offers many services for businesses on the go. Every successful company needs a receptionist, and DaVinci Virtual offers just that.

With DaVinci Virtual, phone calls can be taken, routed, forwarded, or screened. Forwarded and screened calls can be sent to any member of personnel within the company, or to any number specified. Call forwarding makes it easy for clients to keep in touch with your business when handled by DaVinci Virtual.

There are many ways to communicate with clients, such as voicemail, email, fax, or audio conferencing. Clients can leave voice mail that can be viewed in audio, text or email formats. Faxing is a breeze when you can simply email the fax, and have it sent instantly to a single user, or a group of recipients. Call conferences are easy to set up and attend, with up to 92 clients, if this service is activated.

DaVinci even offers a virtual receptionist, who handles the most basic forefront services your company needs to represent you. Your virtual receptionist is capable of setting up automated calls, placing orders, answering customer questions and scheduling. The virtual receptionist can also create outbound calls for tasks such as lead generation, follow up calls, market research, customer satisfaction surveys, subscription sales and renewals, and even third party verification services. Live web chat is a great tool for turning website traffic into sales, and is a good way to answer frequently asked questions or give purchasing advice to potential clients while they browse your website. Mobile apps are a handy tool because they allow faxing from your smartphone, and even give you access to your voicemails without a phone signal. Of course, none of these services would be of any use if your company wasn’t available nation-wide, so DaVinci Virtual offers both local and toll free numbers for your company.

The best thing about DaVinci Virtual, however, is its portability. You can have your own virtual office in any location throughout the world, thus making your company more likely to stand out in the crowd.

Another great advantage of using DaVinci Virtual is the lack of need for special training for receptionists.

Yet another great-to-have feature of DaVinvi Virtual is the ability of one monthly payment price covering the work fields of not one or two people, but an entire team. The overhead saved by using DaVinci Virtual pays for itself in less than a year! And using a virtual receptionist, there is no more cluttered desk with a frazzled receptionist in the lobby greeting new customers. This gives your company a clean, profession feel, from the phone call to the personal meeting. What a great way to build your company’s brand image, and to increase simply word of mouth traffic.

 

The Bad

 

For starters, the mobile applications do not actually consist of anything that most phone carriers give anyway. Mobile apps simply consist of voicemail in the three formats of audio, text, and email. The only new feature of the mobile apps is the ability to fax online from a smartphone. Besides the misleading labeling of services, many customers are fooled by the fine print. Overage charges that work like cell phone plans is a main complaint. Yet another common complaint is the need for a 30 day notice before cancellation.

 

 

The Bottom Line

For the number of clients it has garnered since its debut in 2006, DaVinci Virtual is holding strong to its promise of customer satisfaction, complete with a seal of approval from the Better Business Bureau, and the majority of its repeat customers. If you have the money and need the services to expand your company, DaVinci Virtual could be right for you.

DaVinci Virtual, reviewed by Virtual Receptionist on 2014-06-07T21:04:48+00:00 rating 7.7 out of 10

2 Reviews for "DaVinci Virtual"

  1. Cheryl Lane
    August 1, 2017, 1:59 am
    1/10

    I signed up for their live receptionist service months ago. Their task is simply to make appointments for me.In the 6 months they have been answering my phone the appointments and client communication has been done incorrectly 100% of the time.

    If they would spend a fraction of the money thy spend on advertising, into hiring and training competent staff they might become worth the money. that is why I am on this site looking for another answering service.

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  2. Cheryl Lane
    August 1, 2017, 2:02 am
    1/10

    It takes me more time to correct DaVinci’s mistakes then if I managed my own calendar

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