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Balancing Professionalism and Friendliness

Balancing Professionalism and Friendliness

What does the word professional paint in your mind when you see or hear it mentioned? Is it a service that is approached in an unemotional way or in a buttoned-up manner? Professionalism does not necessarily have to appear stuffy at all. If some friendliness and some warmth were to be added to all professional interactions, then customers could feel more comfortable and this could lead to wonders ... Read More »

Leaving the perfect Voicemail

Leaving the perfect Voicemail

Do you always find it difficult to communicate on voice mail? Well, you are not alone, many people experience the same, especially during moments when they don’t know how to begin, so they start fumbling over words, trying to search for the correct way of putting their message across. You don’t have to appear like you’re not sure of what you want to say. Furthermore, you don̵... Read More »

Written vs Voice Messages

Written vs Voice Messages

Communication is an important part in any business and with the various communication options, which option is best. Whether you choose a written message, voice mail or both, the ideal communication option should create a good experience for your customers. Customers call because they want to communicate with you and the faster they get a reply from you the better for the both of you. Your clients... Read More »

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